Podcast – Dispatch Technologies https://dispatch.me Own every service experience. Fri, 10 Apr 2020 20:26:59 +0000 en-US hourly 1 https://wordpress.org/?v=5.8.1 https://dispatch.me/wp-content/uploads/2019/11/cropped-favicon-1-150x150.png Podcast – Dispatch Technologies https://dispatch.me 32 32 #20: Connecting Customer Experience to Business Strategy (Justine Jordan & Taylor Davis, Litmus) https://dispatch.me/20-connecting-customer-experience-business-strategy-justine-jordan-taylor-davis-litmus/?utm_source=rss&utm_medium=rss&utm_campaign=20-connecting-customer-experience-business-strategy-justine-jordan-taylor-davis-litmus Thu, 14 Sep 2017 13:13:40 +0000 http://dipatchmestage.wpengine.com/?p=1245 Today, we’re sitting down with Justine Jordan (former VP of Marketing) and Taylor Davis (Customer Support Manager) to learn how Litmus – the leading email testing platform – is connecting customer experience to their overall business strategy. In 2015 Justine was named “Email Marketing Thought Leader of the Year” by Direct Marketing Association and is […]

The post #20: Connecting Customer Experience to Business Strategy (Justine Jordan & Taylor Davis, Litmus) appeared first on Dispatch Technologies.

]]> Today, we’re sitting down with Justine Jordan (former VP of Marketing) and Taylor Davis (Customer Support Manager) to learn how Litmus – the leading email testing platform – is connecting customer experience to their overall business strategy.

In 2015 Justine was named “Email Marketing Thought Leader of the Year” by Direct Marketing Association and is argued as one of the leading experts in the field of email marketing. Taylor is the resident customer support guru who is creating impactful mindsets for how teams and organizations should approach, measure, and refine customer support.

In today’s discussion we talk about:

  • Strategies that Litmus uses to get closer to their customers.
  • Impactful customer experience lessons learned from other companies.
  • Resources used to help improve the customer experience.
  • Common customer experience mindsets that are better suited as myths.
  • The aspect of running a business that is closely tied to the customer experience.

Please share your feedback

Send ideas for future episodes to Todd Stewart at Todd@dispatch.me

We appreciate it if you would share the podcast with your coworkers  |  Subscribe to our podcast on iTunes, Soundcloud, and Google Play |  Follow us at Dispatch and Todd Stewart

The post #20: Connecting Customer Experience to Business Strategy (Justine Jordan & Taylor Davis, Litmus) appeared first on Dispatch Technologies.

]]>